Returns/Refund Policy
Substitution Policy
Our policy works this way:
· Returns are accepted on a “quality” basis only— issues of “not liking” the arrangement are not grounds for a return.
· Your satisfaction is our priority. If for any reason you are not completed satisfied with the arrangement, please contact us promptly in the next 48 hours by email onlinesales@gmail.com or by phone 970-279-5267, and we will happy to provide an appropriate adjustment, replace any damaged item, credit or refund, depending on the particular situation. Please take into account that not following the deadline allows Flower Franch LLC to refuse any request for refund or return.
· Please keep in mind, as flowers are a perishable item, it is the recipient’s responsibility to re-cut and water the arrangement. Proper care is required. In the case of any unexpected problem, please contact us by email onlinesales@gmail.com or by phone 970-279-5267 within 48 hours of delivery.
Sometimes, substitutions could be necessary to create your arrangement/bouquet due to the availability of certain flowers. However, we take care to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
Delivery Policiy
If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs.
Flower Franch LLC is not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. Additionally due to liability concerns,
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.
Holiday Deliveries: To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.